256-bit SSL
Top-grade encryption protection.
No Data Sales
Your data is never sold to third parties.
Right to Erasure
You can request deletion of your data at any time.
Fully Confidential
Your gaming history is entirely private.
Welcome to krakya. We understand how valuable your personal information is. When signing up on an online gaming platform, it is natural to wonder — where does my data go? Who can see it? Is it really safe?
This Privacy Policy is designed to answer those questions clearly. krakya believes that trust is the foundation of any healthy relationship — and trust is built through transparency. That is why we have nothing to hide: what data is collected, why it is collected, and how it is used is all laid out openly here.
By using the krakya website or app, you agree to this Privacy Policy. If you have any questions about any part of it, please do not hesitate to reach out to our support team.
Please Note: This policy applies solely to the krakya website and app. Third-party sites and services are governed by their own respective privacy policies.
What information does krakya collect?
We only collect information that is strictly necessary to operate the platform, maintain security, and improve your experience. No excessive or irrelevant data is collected.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, nationality | Age Verification & KYC |
| Contact Information | Email, mobile number | Account Verification & Support |
| Financial Information | Payment Methods, Transaction History | Deposit & Withdrawal Processing |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
| Usage Data | Gaming history, login timestamps | Service Improvement & Customisation |
| Identity Documents | NID, Passport (KYC) | Mandatory Verification for Large Transactions |
- Even without registration, certain technical information (such as your IP address) may be collected automatically.
- If you contact us voluntarily (e.g., via live chat), that conversation may also be recorded.
- Certain information is verified through third parties (such as payment providers).
How Is Collected Data Used?
Krakya never uses your data for unrelated purposes. Every use has a clear and legitimate reason behind it:
- Account Management: To enable registration, login, and secure account access.
- Payment Processing: To process incoming deposits and complete withdrawals.
- Customer Support: To resolve your questions and issues quickly.
- Security Assurance: To prevent fraud, multiple accounts, and unlawful activity.
- Personalized Experience: To recommend games based on your preferences.
- Bonuses & Promotions: To send relevant offers (only with your permission).
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To improve platform performance and usability.
Our Commitment: Your data will never be sold to advertising companies. You can opt out of marketing communications at any time.
Our Security Measures
Krakya uses a multi-layered security framework to protect your data. Every level meets the highest industry standards:
Security is a two-way commitment. While we provide the highest level of protection on our end, we also ask that you keep your password strong and never share it with anyone.
Cookie Policy
Cookies are small data files stored in your browser. krakya uses different types of cookies for different purposes:
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Essential Cookies | Maintaining Login Sessions | Deleted at End of Session | |
| Preference Cookies | Saving Language & Theme Preferences | 1 Year | |
| Analytics Cookies | Page Performance Analytics | 6 Months | |
| Security Cookies | Fraud Detection | 30 Days |
You can disable non-essential cookies through your browser settings. However, turning off certain optional cookies may limit some features of the platform.
How Long Is Your Data Retained?
Krakya does not retain your data longer than necessary. A specific retention period is defined for each type of information:
- Account Information: For the duration the account is active, and up to 5 years after closure.
- Financial Transaction Records: A minimum retention period of 7 years is legally required.
- KYC Documents: Up to 5 years after account closure.
- Support Chat History: Up to 2 years, then automatically deleted.
- Cookies & Browsing Data: Up to 1 year.
- Inactive Account Data: Reviewed after 3 years of inactivity.
Your Rights Over Your Data
Every krakya user has full rights over their own data. We respect these rights and are here to help you exercise them:
Right to Access
You may request a copy of all your data held by us at any time.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You can request that your data not be used for specific purposes.
Right to Data Portability
You can export your data in a machine-readable format.
Right to Object
You may object to marketing communications or data profiling.
To exercise any of these rights, please contact us: [email protected]. We aim to respond within 30 days.
Protection of Minors' Data
Krakya is strictly an 18+ platform. We take a firm stance on protecting minors from accessing our services:
- No data is collected from anyone under the age of 18.
- Any data found to belong to a minor will be deleted immediately upon discovery.
- Parents or guardians may request the deletion of their child's information.
- Additional documents may be requested if age verification is in doubt.
If you believe a minor has registered on krakya, please contact us — we will take prompt action.
Changes to the Privacy Policy
Krakya reserves the right to update this Privacy Policy when necessary. Here is how we handle any changes:
- You will be notified by email at least 30 days before any significant changes take effect.
- The date of the most recent update will always be displayed at the top of this page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will always have the option to close your account.
- Previous versions of the policy will be provided upon request.
If you have any questions about this Privacy Policy, please reach out to our FAQ Page View or contact support.
Krakya's Commitment to Data Protection
Not just a list of rules — see what we actually do in practice:
Encrypted Storage
Your data is stored on servers in encrypted form. Even internally, no one can access it without authorization.
Sale of Data Is Prohibited
Krakya will never sell your information to third parties — this is a firm, non-negotiable policy.
Marketing Opt-Out
An easy option to unsubscribe from promotional emails or notifications at any time.
Quick Response
We guarantee a response to any data-related request within 30 days.
Regular Audits
Independent security experts regularly audit our data protection practices.
Transparency in Bengali
No complex legal jargon — everything is explained in plain, simple language. No hidden terms.
Privacy Contact
If you have any questions about this Privacy Policy, wish to request access to or deletion of your data, or suspect a data breach — please contact our dedicated Privacy Team.
Privacy Contact: [email protected]
For General Support: [email protected]
For more information, visit: Terms & Conditions and Responsible Gaming।
krakya follows international data protection standards and is committed to safeguarding user privacy.